Returns
If, within 30 days of receiving your original order, you decide that you would like a refund, you may contact us via the form on our site and we'll help you through the process.
Once our warehouse have received and processed your return we will notify you via email. Please have in mind that we do not accept returns of books or products made to order or otherwise tailored to your specification.
We will refund the price you paid for your item to your original payment method, however, you will be responsible to cover the cost of return shipping. Please note that it might take up to 5 business days until the transaction is visible on your bank statement. Unfortunately, we cannot refund extra charges such as taxes, shipping or duties that may have been collected upon delivery, please contact your local customs office to request a refund for these fees.
Exchanges
If you would like a different style, size or color—simply return your unwanted item and place a new order on our website. We will issue a refund for your original order upon receiving the return at our warehouse.
Complaints
We try to ensure that your goods arrive free from defects. However, should you receive faulty items or an incorrect delivery, please contact our customer service team via the form on our site as soon as possible and no later than 14 days after delivery. Your views are highly valued, therefore we ask you to contact us to give us your opinions and express your concerns.
Where a refund is requested, we will process the refund to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective item. Please note that variations in handmade products do not qualify as a defect, since it is an expected result in handmade products.